Terms of Service

By creating a VERVE Pulse account or using the platform, you agree to be bound by these Terms of Service. If you are creating an account on behalf of a business, you represent that you have authority to bind that business to these terms.

These terms constitute the entire agreement between you and VERVE Pulse Pty Ltd (ABN pending) (“VERVE Pulse,” “we,” “us,” or “our”) regarding your use of the platform.

VERVE Pulse provides a cloud-based gym management platform including member management, scheduling, payment processing, AI-powered tools, and related features (“the Service”). We may update, add, or remove features at any time, though we will endeavour to notify you of material changes.

We provide the Service on a subscription basis. Access is granted for the duration of your active subscription only.

You must provide accurate information when creating your account. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately if you suspect unauthorised access

Accounts are for a single gym business. Multi-location businesses may operate multiple locations under one account as permitted by your plan. You may not share or resell access to the platform.

Plans: VERVE Pulse is offered on monthly subscription plans (Starter, Growth, Pro). Plan details and pricing are available at vervepulse.io/pricing.

Billing: Subscriptions are billed in advance on a monthly basis. All prices are in AUD and are exclusive of GST unless otherwise stated. By providing a payment method, you authorise us to charge that method on each renewal date.

Failed payments: If a payment fails, we will notify you by email and retry after 3 and 7 days. After 14 days of non-payment, access to the platform may be suspended until the outstanding amount is settled.

Refunds: We do not offer refunds for partial months. If you cancel mid-period, your subscription remains active until the end of the paid period.

Price changes: We may change subscription pricing. We will give you at least 30 days written notice before any price increase takes effect on your account.

You may cancel your subscription at any time from Settings → Billing, or by contacting us at hello@vervepulse.io.

Upon cancellation:

• Your access continues until the end of the current billing period
• We will retain your data for 30 days after the subscription ends, during which time you may export it
• After 30 days, your data will be permanently deleted

We reserve the right to terminate accounts that violate these terms with immediate effect.

You may use VERVE Pulse only for legitimate gym and fitness business operations. You must not:

• Use the platform for any unlawful purpose or in violation of any applicable law or regulation
• Enter false or misleading information into the platform
• Attempt to gain unauthorised access to other customers’ data
• Use automated tools to scrape, bulk-extract, or reverse-engineer the platform
• Upload malicious code, viruses, or disruptive content
• Resell or sublicense access to the platform without our written consent

We reserve the right to suspend or terminate accounts that we determine, in our sole discretion, are being used in violation of these terms.

Your data is yours. All data you enter into VERVE Pulse — including member records, schedules, financial data, and documents — remains your property. We claim no intellectual property rights over your data.

You grant us a limited licence to process your data solely for the purpose of providing the Service to you. This licence ends when your subscription ends and we delete your data.

You can export your data at any time from Settings → Data Export.

The VERVE Pulse platform, including its software, design, algorithms, brand marks, and documentation, is owned by VERVE Pulse Pty Ltd and is protected by Australian and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose during your active subscription. You may not copy, modify, distribute, or create derivative works based on the platform.

VERVE Pulse includes AI-powered features (including scheduling suggestions, retention alerts, lead scoring, and task suggestions) powered by third-party AI providers including Anthropic.

AI-generated suggestions are provided for informational purposes only. You are responsible for reviewing and verifying AI outputs before acting on them. We make no warranty as to the accuracy or completeness of AI-generated content.

We anonymise data passed to AI providers and do not use your members’ identifiable data to train external AI models.

We aim to maintain 99.9% monthly uptime excluding scheduled maintenance. We will provide at least 24 hours advance notice of scheduled maintenance where practicable.

Support is available by email at support@vervepulse.io. We target a first response within 1 business day for all plans, and within 4 business hours for Pro plan customers.

To the maximum extent permitted by law, VERVE Pulse’s total liability to you for any claim arising from these terms or your use of the platform is limited to the total fees you have paid to us in the 12 months preceding the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded under Australian consumer law.

These terms are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

We may update these Terms of Service from time to time. We will notify you of material changes by email and by displaying a notice in the platform at least 30 days before the change takes effect.

Your continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.

For any questions about these terms:
legal@vervepulse.io
VERVE Pulse Pty Ltd, 4 Dalton St, Upper Coomera, QLD 4209, Australia