Documentation

Help Centre

Guides for setting up and running VERVE Pulse. If you can’t find what you need, contact support.

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Quick start

Up and running in 30 minutes

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support@vervepulse.io

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Getting Started

Setting up your gym account

Name, logo, location, timezone, and business details

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Inviting your team

Add staff and assign roles — Owner, Manager, Coach, Front Desk

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Configuring your membership plans

Create recurring plans, session packs, and trial memberships

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Connecting Stripe for payments

Link your Stripe account to accept direct debit and card payments

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Importing existing members

Bulk import from CSV or migrate from Mindbody / Glofox

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Setting up your class schedule

Create recurring classes, assign coaches, and set capacity limits

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Members

Adding and editing member profiles

Create profiles, add notes, upload photos, and set membership type

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Managing memberships and billing

Upgrade, downgrade, freeze, cancel, and reactivate memberships

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Recording manual payments

Log cash, EFTPOS, and third-party payments against a member

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Handling failed payments

Retry logic, dunning emails, and manual payment collection

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Member portal setup

Enable self-service booking and account management for your members

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Exporting member data

Export your full member list as CSV from Settings → Data Export

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Scheduling

Creating recurring classes

Set day, time, duration, coach, location, and recurrence rules

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Managing class bookings

View attendees, check in members, and close classes

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Waitlists and auto-promotion

How waitlists work and when members get automatically promoted

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PT and personal training bookings

Configure coach availability and allow members to book sessions

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Events and workshops

One-off events with custom pricing and separate booking flow

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Kiosk mode for front desk

Set up a tablet for self-service check-in at the door

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Retention & AI

Understanding your retention dashboard

What the churn score means and how it is calculated

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Setting up automated win-back sequences

Trigger re-engagement emails when members go inactive

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AI daily briefing

What Pulse surfaces each morning and how to act on it

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Setting up the AI chatbot on your website

Embed code, configure FAQs, and connect to your lead pipeline

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Payments & Billing

Understanding the billing cycle

How subscription renewals, pro-rata, and upgrades work

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Issuing refunds

Full and partial refunds via Stripe, and how they appear in reports

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Gift cards

Selling, redeeming, and tracking gift card balances

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Revenue reports

Reading the revenue dashboard and exporting financial data

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Settings & Administration

Staff roles and permissions

What each role can and cannot access

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Multi-location setup

Add locations, assign staff, and filter data by location

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Notification preferences

Control which alerts go to email, in-app, or SMS per staff member

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Connecting integrations

Stripe, Zapier, Xero, Mailchimp, and Meta — step by step

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Data export and backup

Export all gym data for your records or before cancelling

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Still need help?

Our support team responds within 1 business day on all plans, and within 4 hours on Pro.

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