Documentation
Help Centre
Guides for setting up and running VERVE Pulse. If you can’t find what you need, contact support.
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Quick start
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Getting Started
Setting up your gym account
Name, logo, location, timezone, and business details
Inviting your team
Add staff and assign roles — Owner, Manager, Coach, Front Desk
Configuring your membership plans
Create recurring plans, session packs, and trial memberships
Connecting Stripe for payments
Link your Stripe account to accept direct debit and card payments
Importing existing members
Bulk import from CSV or migrate from Mindbody / Glofox
Setting up your class schedule
Create recurring classes, assign coaches, and set capacity limits
Members
Adding and editing member profiles
Create profiles, add notes, upload photos, and set membership type
Managing memberships and billing
Upgrade, downgrade, freeze, cancel, and reactivate memberships
Recording manual payments
Log cash, EFTPOS, and third-party payments against a member
Handling failed payments
Retry logic, dunning emails, and manual payment collection
Member app setup
Get members onto the Pulse Member app to book classes, manage their membership and check in with a QR code
Exporting member data
Export your full member list as CSV from Settings → Data Export
Scheduling
Creating recurring classes
Set day, time, duration, coach, location, and recurrence rules
Managing class bookings
View attendees, check in members, and close classes
Waitlists and auto-promotion
How waitlists work and when members get automatically promoted
PT and personal training bookings
Configure coach availability and book members into sessions
Events and workshops
One-off events with custom pricing and separate booking flow
Kiosk mode for front desk
Set up a tablet at the door where members check in by scanning their QR code
Retention & AI
Understanding your retention dashboard
What the churn score means and how it is calculated
Setting up automated win-back sequences
Trigger re-engagement emails when members go inactive
AI daily briefing
What Pulse surfaces each morning and how to act on it
Setting up the AI chatbot on your website
Embed code, configure FAQs, and connect to your lead pipeline
Payments & Billing
Understanding the billing cycle
How subscription renewals, pro-rata, and upgrades work
Issuing refunds
Full and partial refunds via Stripe, and how they appear in reports
Gift cards
Selling, redeeming, and tracking gift card balances
Revenue reports
Reading the revenue dashboard and exporting financial data
Settings & Administration
Staff roles and permissions
What each role can and cannot access
Multi-location setup
Add locations, assign staff, and filter data by location
Notification preferences
Control which alerts go to email, in-app, or SMS per staff member
Connecting integrations
Stripe, Zapier, Xero, Mailchimp, and Meta — step by step
Data export and backup
Export all gym data for your records or before cancelling
Still need help?
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